Software installation request workflow

About

Miradore software installation request workflow is used for automating the process of requesting software, approval, and installation. The request is done using Miradore self service portal from the computer where software is needed.

Approval workflow settings

Approval workflow can be configured for each installation package separately on the Package item form > Self service portal settings. Check Package item attributes for more information about the different settings.

How it works

If package approval workflow is enabled, then an email notification will be automatically sent to the defined approvers when an end-user requests the installation of that package. The approver(s) can then either allow or deny the package installation request. If approver denies the request, the workflow will close and software will not be installed. On the other hand, Miradore Client performs the package installation if the package installation request gets approved.

The request-approval-install process includes following steps

Step	How to
1. Request	How to request for a software using Self-service portal How to configure which packages are available in Self-service portal
2. Approve/Deny	How to approve/deny a request How to escalate to another approver Resending package installation requests to approvers How to follow-up requests How to configure approvers to software
3. Install	How to follow-up installation status

Email notifications sent automatically

Step	Email notification of taken action sent to
1. Request	Approver, requester
2. Approve/Deny	Approver(s) Requester if denied Requester when the request gets approved
3. Install	-