This view lists details of assets that have mismatching information between the asset configuration items and inventory reports. The asset data mismatch feature compares manually maintained asset data to automatically collected inventory information and helps keeping, for instance, asset's location and responsible person up-to-date.
You can use the view tools (Tasks > Tools > Data mismatch) to resolve new asset data mismatches.
This view supports reporting mismatches in the following asset's attributes: IMEI, Location, Phone number, Responsible person, Serial number and UDID. The use of mismatch attributes can be configured from Main > Asset management > Workflows > Asset data mismatch attributes in the System settings. By default, the asset data mismatch feature is disabled.
Miradore analyzes each device's inventory information and suggests the user with most logins to be the device's responsible person.
If you know that a device's responsible person is about to change soon, it is recommended to clear the asset's "Last logged in users" inventory information, because otherwise Miradore will generate a data mismatch report where it suggests the old user as the device's responsible person. You can clear asset inventories through the "Tasks" menu at the Asset configuration item.
Event monitoring can be configured to send alerts from an asset data mismatches. There is also a quality index indicator "Asset data mismatch" that can be used with quality index reports.
Notice that this view doesn't, by default, show such mismatching attributes that have been acknowledged. If you want to see the acknowledged asset data mismatches, you should clear the view filters. Acknowledged mismatch reports won't appear to the view again.
Asset configuration item attributes
Operations > Asset management > Inventory reports > Data mismatch
Section |
Available attributes |
Catalog columns |
Asset tag, Attribute, Company name, Cost center, Cost center 2, Current value, Device name, Device role, Hardware category, Ignore request, Inventory value, Last inventory scan (days ago), Last inventory scan, Last seen date, Location, Model, Notices, Online status, Operating system, Organisation, Ownership, Responsible person, Shared userID, Status, Status (detailed) |
Summary dimensions |
Attribute, Company name, Cost center, Cost center 2, Device role, Hardware category, Location, Online status, Organisation, Status |
View filters |
Asset tag, Attribute, Company name, Cost center, Cost center 2, Current value, Device name, Device role, Hardware category, Inventory value, Last inventory scan (days ago), Last inventory scan, Last seen date, Location, Mismatch status, Model, Notices, Online status, Operating system, Organisation, Ownership, Responsible person, Shared userID, Status, Status (detailed) |
Note! this may not be the full list of available attributes
Property |
Description |
Data update interval |
View data is gathered during page loading. |
Excluded items |
Asset configuration items that have no inventory information are not shown in the view. |
Default filters |
By default, Mismatch status filter is used to hide processed mismatches. The view only shows mismatches with status New. |
Task |
Description |
Export |
By default, this task exports all the view contents in the selected file format. However, you can use the check boxes in the view to export selected rows only. You can select rows for the export from one page of the view at a time. The supported file formats for the data export are CSV, Excel, and PDF. In some views, configuration items can be also exported to a group distribution. |
Prints the view contents. |
|
Tools > Miradore client > Install Miradore client |
Installs Miradore client to the selected devices. In the popup which opens, you can select which user account and client deployer should be used to install the client. In addition, there is a check box "Prefer IP over device name". When this is selected, the client installation uses IP address for connecting to the device. This is useful, for example, if there is many devices with the same device name in the Miradore instance, or if the device name has been changed recently. The client installation status can be seen from Miradore clients view (Operations > Software management > Inventory reports > Miradore clients installations). |
Tools > Miradore client > Send device enrollment |
This task is used to enroll mobile devices to Miradore. The enrollment method (SMS or Email) can be selected from a popup window which is opened when the task is performed in the view. In the popup window, it is possible to edit the contents of the invitation message which is shown to the device user. By default, Miradore uses the default invitation messages that are defined in "System settings > Clients > Enrollment and upgrade > Mobile device enrollment settings" in the management console of Miradore. Miradore uses device responsible person's email or phone number to send the device enrollment invitation message to selected devices. Notice that the length of the SMS invitation message can be restricted by the SMS service that is used to send SMS messages from Miradore to mobile devices. |
Tools > Miradore client > Run scheduled task(s) now |
Runs selected built-in scheduled tasks immediately. The built-in scheduled tasks can be managed from "Administration > System settings > Clients > General > Built-in scheduled tasks" in the management console of Miradore. |
Tools > Data mismatch > Use asset value |
When Use asset value is selected, the attributes of the selected asset configuration items remain unchanged. The mismatches will not be shown anymore in the view as Mismatch status is set to Acknowledged. Notice that only Miradore users with Administrator or Editor privileges can process reported asset data mismatches in Miradore. |
Tools > Data mismatch > Use inventory value |
When Use inventory value is selected, the selected asset configuration items are updated with the corresponding attributes from inventory reports. Mismatch status for the selected mismatches is set to Closed. Notice that only Miradore users with Administrator or Editor privileges can process reported asset data mismatches in Miradore. |
Tools > Data mismatch > Reset mismatch status |
Reset mismatch status sets Mismatch status back to its default setting New. Note that the default view filter for Mismatch status needs to be disabled in order to show acknowledged mismatches. Notice that only Miradore users with Administrator or Editor privileges can process reported asset data mismatches in Miradore. |
Tools > Request asset confirmation |
Sends an asset confirmation request to responsible person(s) of selected device(s). See Asset information update and confirmation process for more information. |
Asset information update and confirmation process