Troubleshooting package installations

Check the device online status before starting the distribution of a package.
You can pause package installations in "waiting" status using the view tasks in Asset configuration item's Events > Distribution status tab if you need time for troubleshooting the package distribution related problems. The paused package distributions can be continued using the resume view task.
In the package selection window you can search for a package by using Search for Package (supports also searching partial name of the package).

Problem	Solution
You cannot find the package from the list	Check that the package exists. If the package exist Check that the operating system is listed in the Supported OS of the package. If the package is marked as Initial Install only it cannot be installed with Install Package function Check the Package status If the package does not exist Build a package. Both of these situations can be resolved by persons in Package builders role.
Installation point not updated	Check Installation point replication. Contact person responsible for Installation points.
Installation point not reachable	Server down Share not accessible Firewall Device-, internal or WAN firewalls etc. If package does not start then the problem is between Miradore server and client. If package fails because it cannot connect to installation point then the problem is between client and installation point.

The table below provides information about the error codes that can occur while performing the actions included in Miradore installation packages.

Source	Error code	Description
Miradore	17000	Client crashed unexpectedly.
	17001	Client shutdown during installation.
	17002	Installation process timed out.
	17003	Job was aborted.
	17004	Client has failed to deliver result.
	17010	Installation initialization failed.
	17011	Installation requirements not met.
	17012	Installation start failed.
	17013	Internal error.
	17014	Computer reboot was denied.
	17015	The package is configured to run in the context of the logger in user who is also the device's responsible person, but the responsible person is not logged in.
Windows installer (MSI)	1101 - 3002	https://msdn.microsoft.com/en-us/library/aa372835.aspx
Windows system	0-15999	https://msdn.microsoft.com/en-us/library/ms681381(v=vs.85).aspx
Third-party vendors		If the package contains third-party component(s), please refer to vendor-specific documentation for error code explanations.