Troubleshooting

Problem	Solution
Activate initial installation command is missing	Check your permissions.
The remote installation does not start?	Check that the startup media is correctly created. Check the network boot startup method is correctly configured.
Error: "No hard disk found" in the WINPE initialize phase	Try to load the storage controller driver manually to WinPE (use option 4 in the Miradore WinPE menu for loading the driver). Check that you have enough RAM for the WinPE image.
Error: "No network found" in the WINPE initialize phase	Check that the network cable is connected. Check that DHCP is running and has free address leases left. Try to load the NIC driver manually to WinPE (use option 4 in the Miradore WinPE menu for loading the driver).
Error: "Device name is not found"	Open the asset configuration item page in Miradore management console and check that the serial number of the asset is entered correctly.
Drivers are missing after the installation	Open the Windows Device Manager - browse to the unknown device – right click and open properties. Open the details tab and make a note of the Vendor (VEN), Device (DEV) and Subsystem (SUBSYS) –id's. These ID's tell you the information of the device, which can be tracked down from the Internet. Search using the vendor and device id. Download the device drivers from the vendor. Add the new drivers into the Hub installation point to the correct structure. Test the initial installation. In case the correct and tested drivers on the installation point but still not installed, check that the drivers are in the correct path on the installation point. Structure must be correctly set. Test the initial installation.
Package installation fails during the initial installation?	Open the package installation follow-up page and check the failure reason.
In the beginning of initial installation, copying of OS files is really slow	Update the network card drivers to WinPE image. Adding new drivers to WinPE image is described in the Initial installation startup methods -> "Prepare the startup image".
TFTP issues	See Troubleshooting TFTP issues.
Patching doesn't start after initial installation.	Miradore has a "cooldown" period of 12 hours after initial installation before Miradore Client accepts new tasks. This means that, for example, patching starts at earliest 12 hours after the operating system's installation date has passed.