A self-service enrollment item stores all information that is related to one specific enrollment process, including name of the device user, name of the help desk person who assisted with the enrollment, enrollment code, status of enrollment, and so forth.
In practice, this means that every time when device user contacts to help desk asking support for enrolling a device to Miradore as a self-service, the help desk must create a new Self-service enrollment item to Miradore in Self-service enrollments view. At background, Miradore generates a unique enrollment code for authorizing that specific enrollment process, and saves the enrollment code to the item form. Then, the help desk checks the generated enrollment code from the newly generated Self-service enrollment item form, and provides it with the enrollment URL to the user, who is then able to perform the device enrollment as a self-service.
Tab name |
Description |
Main |
Information about item. Description of Self-service enrollment item attributes. |
Event log |
All events related to this item are recorded and represented here. |
Task |
Description |
Reactivate |
Reactivate task reactivates the enrollment code. Enrollment code reactivation might come necessary, because each enrollment code has a validity period. By default the validity period is one hour, but system administrators may change that from Miradore system settings. |
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Self-service enrollment item attributes