This view lists all incident items created into Miradore. By default, incidents are sorted according to the update date column. Incident items are used in incident management.
Operations > Incident management > Incidents
Section |
Available attributes |
Catalog columns |
Contact user, Created, Impact, Incident category, Incident ID, Incident owner, Incident type, Priority, Reported by, Severity, Source type, Status, Status (detailed), Status (reason), Updated |
Summary dimensions |
Impact, Incident category, Incident owner, Incident type, Priority, Severity, Source type, Status |
View filters |
Assignee, Assignment company, Assignment group, Contact user, Created, Impact, Incident category, Incident ID, Incident owner, Incident type, Priority, Reported by, Severity, Source type, Status, Status (detailed), Status (reason), Updated |
Note! this may not be the full list of available attributes
Property |
Description |
Data update interval |
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Data calculation interval |
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Excluded data |
Closed incident are not shown in this view. |
Default filters |
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Task |
Description |
Create new |
Creates a new incident which status is new or dispatched if it can be assigned according to given data. |
Export |
By default, this task exports all the view contents in the selected file format. However, you can use the check boxes in the view to export selected rows only. You can select rows for the export from one page of the view at a time. The supported file formats for the data export are CSV, Excel, and PDF. In some views, configuration items can be also exported to a group distribution. |
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