Closed incidents view

About

This view lists all closed incident items in Miradore. Closed incident items cannot be reopened, but they can be viewed and exported afterwards.

About items

Incident item

Incident item attributes

Location in navigation menu

Operations > Incident management > Closed incidents

View content

Section

Available attributes

Catalog columns

Closed, Closure description, Contact user, Created, Impact, Incident category, Incident ID, Incident owner, Incident type, Priority, reported by, Severity, Source type, Status, Status (detailed), Status (reason)

Summary dimensions

Impact, Incident category, Incident owner, Incident type, Priority, Severity, Source type, Status

View filters

Closed, Closure description, Contact user, Created, Impact, Incident category, Incident ID, Incident owner, Incident type, Priority, Reported by, Severity, Source type, Status, Status (detailed), Status (reason)

Note! this may not be the full list of available attributes

View properties

Property

Description

Data update interval

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Data calculation interval

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Excluded data

Incidents with any other status than closed are not shown in this view.

Default filters

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View tools and actions

Task

Description

Export

By default, this task exports all the view contents in the selected file format. However, you can use the check boxes in the view to export selected rows only. You can select rows for the export from one page of the view at a time.

The supported file formats for the data export are CSV, Excel, and PDF. In some views, configuration items can be also exported to a group distribution.

Print

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Related processes

Incident management

Additional information

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