Main: General
Field name |
Description |
Name |
Name of the incident assignment group. It is recommended to use descriptive names for the groups. |
Company |
Determines whether the assignment group is Internal or External. |
Status |
Describes the status of incident assignment group, and by default it is active. |
Default assignment group for |
This field shows where this group is used as default group. |
Description |
A free description about the incident assignment group may be entered here. |
Main: Group members
Field name |
Description |
Users |
Members of the incident assignment group. There amount of users in one group is not limited. This field also displays the contact information of the users. |
Main: Additional information
Field name |
Description |
Attachments |
An attachment file can be attached to this item. About attaching files. This field is optional. |
Comments |
Place for free comments. This field is optional. |